What is the Sola Claims Process?
Sola’s Wind and Hail insurance is a standalone policy that provides help to homeowners who experience damaging weather events on their property. The Sola claims process is transparent and hassle-free. It’s especially helpful for families in states where higher wind and hail risk levels mean that homeowners policies use high percentage deductibles for their wind and roof insurance coverage.
The claims process for Sola is just four steps.
- A weather event occurs at your home, and you note the details.
- You submit your claim via the site or agent. Give your local agent a call or visit our site to use the Claims tab on our website to start a claim. Our team members can also help you file your claim with our live chat.
- Sola analyzes the weather data and the submitted details.
- Payouts are made, usually in under a week.
How can Sola Insurance help me?
Sola’s Wind and Hail coverage is valuable for its affordability but also for the flexibility of use. Qualified claims pay out quickly and provide assistance that can be used in several ways.
- Buy Sola coverage priced to cover the cost of your home insurance policy’s percentage-based wind and hail deductible; before you make a wind/hail claim on the main policy, submit a claim with Sola first. You could have the money to pay your home hail deductible in your account within the week.
- If your home policy includes Actual Cash Value (ACV) coverage that only pays out the depreciated value of your roof, you can purchase a Sola policy that pays out an additional claim that fills the gap between the ACV and the Replacement Cost Value, or the amount that it will take to replace your roof today.
- The addition of a Sola policy that can help cover a higher home deductible means that you may be able to negotiate with your homeowners carrier for a lower monthly premium. Some of the savings here can pay for the Sola policy and you still end up saving money.
What’s required to file a claim with Sola?
Filing a claim with Sola is simple–just follow the steps listed here and you’re nearly done. To make the process even easier, prepare all the information you have ready to share with our team before you make a call or open up a chat window.
Have these pieces of information ready when you file a claim with Sola:
- The type of weather event, including the date and time
- Your description of the damage as you can see it
- Photos of the damage taken from the ground, or from a roofer's report
- Your Sola policy number
With this information, we can begin to confirm the details you share against the National Weather Service data in our system. This allows us to validate the weather activity at your location at the reported time. We confirm your claim against data. There's no wait for an adjuster visit to slow down the process.
How long does a Sola claim take?
Sola claims are typically processed within three to five business days. Once we have the necessary banking details, payouts will be transferred to your account by direct deposit within 72 hours.
What do Sola members have to say about the process?
Our policyholders have provided some favorable reviews.
“Claim process was easy and smooth. Communication back and forth was clear and timely!” -Carlos, Sola Member
“A great company! Our claim was handled immediately without any issue.” -Sarah, Sola Member
“My Sola policy came through when we needed it the most. They were kind and helpful and made the process very easy. I would highly recommend this insurance to my friends and family.” -Summer, Sola Member
How do I get in touch with Sola?
You’re in the right place. Our team can be reached through the chat box at the lower right corner of the screen across our site, by phone, or by emailing us at info@solainsurance.com. More options can be found on our About page.
Gray is the Senior Content Specialist at Sola Insurance, working with the Sales and Marketing teams to provide helpful, valuable content for homeowners and agents. Gray has worked previously in finance, logistics, and advertising.
